Building the plane while flying it.
Every GBS professional knows this feeling: the pressure to transform how your organization runs while keeping everything in the air at the same time.
It's the defining challenge of modern business.
A nonprofit alliance of the practitioners who are shaping modern Global Business Services, sharing what we have learned to help you thrive in a rapidly changing world.
We are APEX GBS Standards: the Alliance for Professional Excellence in Global Business Services.
Who We Are
APEX GBS Standards is made up of senior industry leaders with decades of combined experience at the world's foremost companies, including Procter & Gamble, where the modern GBS model was invented.
They created this open standard and made it free because the industry is stronger when knowledge is shared.
Committee Members
Ajay Anand, Ana Martins, Deborah Kops, Filippo Passerini, Mattijs Backx, Rebecca Haarhoff, Robert Weltevreden, Naomi Secor, Shane Abeyratne, Steve Rudderham, Dr. Sumit Mitra, Tony Saldanha
Contributors
Barbara Hodge, Carlos Ruiz Puga, Christine Dauenhauer, David Cohen, Kip Fanta, Mohan Thadani, Pedro F. Lopez, Richard Lancaster, Tim Palmer, Vikas Gopal
What People Are Saying
“The APEX GBS Standards provided a clear structure to assess where our organization stands and how we can accelerate our GBS journey. Having a common language and benchmarks has enabled us to align stakeholders and build momentum for transformation with confidence.”
— Sandra Leal GBS Transformation Leader, Termova Group
“The fourth chapter of the APEX GBS Standards is an excellent basis for my daily work. It outlines the fundamentals of technology and automation and lays the foundation for the future success of AI initiatives.”
— Martin Pscheidl Sr. Advisory Enterprise Architect, ServiceNow
“APEX GBS Standards has been helpful in elevating my thinking and the thinking of our shared services team as we look to elevate the impact our services have on the broader Koch business.”
— Michael Fulton Enterprise Architect, Koch Industries
The Standards
Six chapters. Every dimension of GBS. Free to download.
The APEX GBS Standards give any organization, at any stage, the practical models and approaches to transform GBS from a cost center into a strategic partner. Built by practitioners who lived it and updated annually.
GBS Purpose and Approach
Service Delivery Operations
Service Management Model
Enabling Through Technology/Automation
GBS Talent
Data and Decision Capabilities
Thought Leadership
Our committee members share their perspectives on the industry in their own styles. The best standards are built on real experience, not just theory.
"A column for those brave enough to ask what everyone else whispers."
"Reflections for those who know that transformation is a people business."
"A framework for every stage of the GCC journey. Find your stage. Chart your path."
COMING SOON!
Apex GBS Standards: Real Talk
Insights and guidance from the practitioners who wrote the APEX GBS Standards. We explore how GBS creates enterprise value, builds scalable capability, and navigates the future of AI, data, and talent, straight from the people who built the playbook.
Get in Involved
APEX GBS Standards offers various ways to engage. We welcome contributions from the GBS community to help us continually improve and expand these standards.
If you have questions or are interested in working with us, please fill out the form or contact us directly at info@apexgbs.org