“Dear Deb” is an exclusive advice column led by Deborah Kops, a veteran with a unique perspective across the shared services and outsourcing industry. Known as a contrarian who dares people to think out of the box, Deborah leverages her experience as a provider, buyer, and advisor to help you navigate new business structures and ways of working.
This week’s question comes from: LeDon Brooks, VP, Business Services Hub, Schneider Electric
“How can GBS organizations build the trust required to move beyond traditional back-office roles and operate as true strategic partners that deliver enterprise-wide value?”