How do we stop being treated like a cost center and start being treated like a strategic partner? Upender Rao, Former GBS APAC Lead at Salesforce, asks. Deborah Kops has a surprising answer. There's a difference between being trusted with a task and being trusted with an outcome. Until companies give their global teams the authority to make real decisions and be accountable for real outcomes, nothing will change. And AI isn't going to solve it; it's going to expose it.